Return and Refund Policy

Last Updated: January 1, 2026

Thank you for shopping at JesusaLove.com. Because we sell digital products, our return and refund process is handled electronically. Please read this policy carefully to understand your rights and our procedures.

1. Refund Eligibility Window

We offer a 14-day (2-week) refund window for all digital products purchased directly through our website via Paddle.

• If 14 days have passed since your purchase, we unfortunately cannot offer you a refund.

• Sale Items: Our 14-day refund policy applies to all items, including those purchased during a sale or promotion.

2. No Exchanges

Due to the nature of digital e-books, we do not offer exchanges. You cannot "swap" one e-book for another. If you purchased the wrong title, you must request a refund for the incorrect item and make a new purchase for the correct one.

3. Third-Party Purchases (Amazon, Kobo, Google Play)

Please note that this policy only applies to purchases made directly on JesusaLove.com. If you purchased a book through Amazon, Kobo, or Google Play Books, you must follow the refund policies of those respective platforms. We do not have the authority to issue refunds for transactions made on external marketplaces.

4. How to Request a Refund

Since Paddle is our Merchant of Record, you can typically initiate a refund request through the receipt email sent to you by Paddle at the time of purchase.

If you encounter issues with Paddle’s system: If you are unable to process your refund through Paddle, please contact us directly via email.

• Email: jesusa.c.love@gmail.com

• Requirement: You must include a forward or a copy of your original confirmation email as proof of purchase. Without this proof, we cannot verify the transaction to manually assist with a refund.

5. Return of Digital Goods

There are no physical products to mail back. Upon a successful refund, your license to the digital e-book is revoked. We ask that you delete any downloaded copies of the e-book from your devices once the refund has been processed.

6. Processing Time

Once a refund is initiated, it may take 5–10 business days for the funds to appear back in your original payment method, depending on your bank or card issuer.

7. Contact Us

If you have any further questions about our Refund Policy, please visit our website at https://jesusalove.com/ or contact us at jesusa.c.love@gmail.com.